Frequently Asked Questions

Q: What is MobiHeal MDM?

MobiHeal MDM is our enterprise-grade Mobile Device Management solution that enables IT teams to centrally enroll, configure, monitor and secure corporate and BYOD Android and iOS devices.

Q: Which platforms and device types are supported?

MobiHeal MDM supports Android 9.0 and above (Android Enterprise-compliant devices) and iOS 12.0 and above.

Q: How do I enroll devices?

MobiHeal MDM supports multiple enrollment options including Zero-touch enrollment, QR-code provisioning, BYOD/profile owner mode, and manual token-based enrollment. Admins can generate enrollment profiles in the console and distribute them via email or QR code.

Q: What enrollment modes are available?

MobiHeal supports Corporate-Owned Single-Use (Kiosk), Fully Managed, COPE (Corporate-Owned, Personally Enabled), and Work-Profile (BYOD) modes.

Q: How are applications managed and distributed?

Apps can be deployed via public stores or a private enterprise store. MobiHeal supports silent push, app blacklisting/whitelisting, runtime permission configuration, and managed app configurations.

Q: Can users still install personal apps?

Yes, in BYOD mode, users can install personal apps freely. Corporate data and apps remain encrypted and containerized under IT control.

Q: What reporting and analytics are available?

Real-time device health dashboard (compliance, connectivity, OS version), Usage reports (app usage durations), Security audit logs (policy violations, remote actions), Custom alerts: Email/SMS triggers on critical events

Q: How does MobiHeal MDM ensure data security?

MobiHeal enforces AES-256 encryption, compliance policies, and DLP features like blocking copy-paste, screenshots, and USB transfers.

Q: What happens if a device is lost or stolen?

MobiHeal allows remote lock, selective wipe of corporate data, or full factory reset depending on ownership and severity.

Q: How do I configure network settings (Wi-Fi, VPN, etc.)?

Network settings like Wi-Fi SSIDs and VPNs can be pushed via Policy Templates, scoped by groups, departments, or tags.

Question 1

What is MobiHeal MDM?

Question 2

Which platforms and device types are supported?

Question 3

How do I enroll devices?

Question 4

What enrollment modes are available?

Question 5

How are applications managed and distributed?

Question 6

Can users still install personal apps?

Question 7

What reporting and analytics are available?

Question 8

How does MobiHeal MDM ensure data security?

Question 9

What happens if a device is lost or stolen?

Question 10

How do I configure network settings (Wi-Fi, VPN etc.)?

Question 11

How is MobiHeal MDM priced?

Question 12

How is licensing and pricing structured?

Question 13

Is there a free trial available?

Question 14

Can I change plans as my needs evolve?

Question 15

How do I deploy MobiHeal MDM to my organization?

Question 16

How do I troubleshoot common enrollment issues?

Question 17

Can MobiHeal integrate with our existing systems?

Question 18

What support channels and escalation process do you offer?

Question 19

Do you offer training for administrators?

Question 20

How do I request new features or submit feedback?

Frequently Asked Questions

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